Additionally to Article 7 right to withdrawal, online customers have the right to return an order for the following reasons: the product doesn’t match the item description, missing item, faulty goods or damaged during transportation.
It is crucial that the receiver check the packaging and item(s) conditions upon delivery and must notice any defect or comments to be added on the delivery notice following the procedure described in Article 5. Any later inquiry won’t be accepted by CORNILLEAU.
Online customers have 3 days to inform Cornilleau of their complaint by logging into his or her online account and follow the return procedure.
In order to handle his or her inquiry, online customers need to provide a copy of related documents (delivery notice, order number, invoice…)
Online customers are invited to address their inquiry within 3 days to Cornilleau customer service.
Depending on the case, Cornilleau might be able to :
- Cover the return fees
- Proceed to exchange the product or/and assist in taking new order and organize transportation (subject to stock availabilities and delivery fees)
- If the damaged product isn’t available at the time of return, Cornilleau will refund the product and initial delivery fees (for that product only)
- If the product return isn’t approved by Cornilleau (eg. due to the missing copy of the delivery notice) Cornilleau won’t be able to handle the return.
The customer is responsible for packaging and conditioning of the returned product and is free to choose any delivery method and insurance necessary to ensure sufficient care against breakage, any damage that can occur during transportation, theft and loss. Cornilleau cannot be held responsible for return goods received in bad conditions.
Only products returned with all parts and original packaging will be accepted. Otherwise, Cornilleau won’t accept the returned products and would be treated according to Article 10 of the General Sales Terms and Conditions.